Frequently Asked Questions
Are your curly cuts dry or wet?
We perform a signature dry cutting technique that we customize for every client. A full service haircut will include a dry cut, cleanse and style, and education along the way. Express cuts are for existing clients only.
How should I prepare my hair for an appointment ?
Haircut and color clients please arrive at the salon with your curls detangled & dry, in their natural state. Light to minimal product only. Before your appointment, it’s best to let your hair hang loosely—avoid ponytail holders or clips.
What is your cancellation policy?
To best serve our clients and staff, we require a minimum of 48-hour notice to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that time slot. No Shows or failure to appear at your scheduled appointment will be subject to 100% of the services booked being charged. Future bookings will be blocked until fee is paid.
Out of respect for our clients and staff, guests arriving after the start time of their appointments may be asked to reschedule. We allow for a 15 minute grace period, but after 15 minutes you may be considered a no show and the fee will apply. When possible, we do our best to accommodate for lifes little hiccups, but we cannot allow one persons tardiness to affect the rest of the clientele booked that day.
How do I contact Curls HTX to book an appointment?
Please reach out via text message 713-295-9254 to inquire about services with Stepanie or Geddy. Phone calls will not be answered, so it’s best to leave a text message and we will get back to you as soon as possible. If you wish to book online with Geddy, he has a separate website for his booking and services Click here.
Where do I park?
We have a parking lot easily accessible in front of our salon. There is also ample street parking if the lot is full.
Can I bring extra people to the appointment?
Since we are a two person salon, we have a cozy little space that’s curated for a small amount of people at a time. We kindly ask that you refrain from bringing extra people to your appointment unless you’re a parent accompanying a child/children getting a service.